Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how Royal Peptide Labs LLC (“Royal Peptide Labs,” “RPL,” “Company,” “we,” “our,” or “us”) collects, uses, discloses, stores, protects, and retains personal information in connection with our website, ecommerce operations, customer-service activities, payment-processing support, shipping activities, fraud-prevention program, compliance reviews, and related business functions.

This Privacy Policy applies to information collected through www.royalpeptidelabs.com, customer communications, order transactions, customer-support requests, refund and dispute communications, fraud-review activities, and other interactions with the Company. It is intended to provide a clear and transparent explanation of our privacy practices and to support due diligence review by acquiring banks, sponsor banks, merchant processors, compliance reviewers, and other underwriting stakeholders.

Royal Peptide Labs does not sell personal information as a primary business model. The Company collects and uses customer information for legitimate business purposes, including order fulfillment, customer service, payment and fraud review, compliance, security, recordkeeping, and communication with customers regarding transactions and services. This Privacy Policy should be read together with the Company’s Terms and Conditions, Refund Policy, Shipping Policy, Research Use Only disclosures, and other website notices.

By accessing our website, submitting information to us, creating an account, placing an order, requesting support, or otherwise interacting with the Company, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, you should not use the website or submit personal information to the Company.

2. Research Use Only Business Context

Royal Peptide Labs operates under a Research Use Only (RUO) business model. The Company’s products are intended exclusively for laboratory research purposes and are not marketed for human consumption, veterinary use, therapeutic use, cosmetic use, diagnostic use, or medical treatment. This business context affects the types of information we collect and the ways we use information to verify transactions, maintain compliance, respond to inquiries, and reduce misuse risk.

Because the Company operates in an industry that may receive enhanced review from financial institutions, payment processors, and compliance partners, Royal Peptide Labs maintains documentation and review practices designed to support responsible operations. These practices may include transaction review, customer-support documentation, order-history review, fraud screening, compliance inquiries, and retention of records needed to respond to disputes, chargebacks, processor questions, legal requests, and underwriting reviews.

The Company does not request or require customers to provide medical history, diagnosis information, prescription information, treatment information, or protected health information as part of ordinary website transactions. Customers should not submit medical, diagnostic, therapeutic, or personal health information to the Company. If such information is voluntarily submitted through customer communications, the Company may retain the communication as part of customer-service, compliance, or dispute-resolution records, but such information is not required or requested for ordinary order fulfillment.

3. Categories of Personal Information We Collect

Royal Peptide Labs may collect information directly from customers, automatically through website technologies, and indirectly from service providers involved in payment processing, fraud screening, shipping, analytics, communications, or ecommerce operations. The categories below describe the types of information we may collect depending on how an individual interacts with us.

Identification and contact information may include name, email address, telephone number, billing address, shipping address, account information, and customer-service contact details. This information is used to process orders, provide support, verify transaction details, communicate with customers, and maintain business records.

Commercial and transaction information may include products viewed, products ordered, order dates, transaction amounts, payment status, refund activity, shipping status, delivery confirmations, order notes, customer-service records, dispute history, and chargeback documentation. This information supports fulfillment, customer service, accounting, fraud prevention, and underwriting review.

Technical and device information may include IP address, browser type, device identifiers, operating system, referral URLs, pages viewed, session activity, approximate location derived from IP address, timestamps, cookie identifiers, and website interaction data. This information may be used for website functionality, analytics, security monitoring, fraud detection, and improvement of services.

Payment-related information may include limited payment transaction data such as tokenized payment references, payment method type, authorization status, transaction identifiers, billing verification results, payment processor responses, and fraud-screening indicators. Royal Peptide Labs does not store full payment card numbers, CVV codes, or complete card magnetic-stripe or chip data on Company servers.

Communications information may include emails, support tickets, chat messages, call notes, voicemail summaries, refund requests, complaint records, dispute-related correspondence, and other information customers provide when contacting us. Communications are retained to support customer service, compliance review, dispute response, and quality assurance.

Compliance and risk information may include order-review notes, manual verification results, suspected fraud indicators, address-verification outcomes, delivery-verification details, refund-review records, chargeback evidence, and records of policy violations. This information is used to protect customers, prevent fraud, comply with processor requirements, and support responsible operations.

Collection Summary Table

4. Sources of Information

We collect information from the customer when the customer visits the website, places an order, creates an account, submits a form, subscribes to communications, requests customer support, requests a refund, initiates a dispute, or otherwise communicates with the Company.

We collect information automatically through website technologies such as cookies, analytics tools, server logs, fraud-prevention tools, security tools, and ecommerce platform functionality. These technologies support website performance, security, analytics, fraud review, and user experience.

We may receive information from third-party service providers, including payment processors, fraud-screening vendors, shipping carriers, ecommerce platforms, email-service providers, analytics providers, customer-support tools, and other operational vendors. Information received from these providers is used for business purposes consistent with this Privacy Policy.

We may also receive information from financial institutions, payment processors, acquiring banks, sponsor banks, card networks, customers, or legal authorities in connection with disputes, chargebacks, fraud inquiries, legal requests, underwriting reviews, compliance reviews, or security investigations.

5. How We Use Personal Information

Royal Peptide Labs uses personal information for legitimate business, operational, security, compliance, and customer-service purposes. The Company uses information only as reasonably necessary to operate its website, process transactions, fulfill orders, support customers, protect against fraud, maintain records, comply with obligations, and improve services.

Order processing and fulfillment uses include confirming customer information, processing transactions, preparing orders, coordinating shipping, sending tracking information, confirming delivery, maintaining order records, and resolving fulfillment issues.

Customer support uses include responding to inquiries, investigating customer concerns, processing refund requests, documenting support interactions, escalating complaints, resolving disputes, and improving support procedures.

Fraud-prevention and risk-control uses include verifying order information, reviewing suspicious activity, identifying unusual transaction patterns, evaluating high-risk indicators, preventing unauthorized transactions, responding to chargebacks, and protecting customers, the Company, processors, and financial partners from misuse.

Compliance and legal uses include maintaining required records, responding to lawful requests, supporting underwriting reviews, complying with payment-processor obligations, enforcing policies, protecting legal rights, and documenting Company compliance practices.

Business-improvement uses include analyzing website performance, evaluating customer-service trends, improving operational procedures, assessing product demand, reviewing fulfillment performance, and developing internal controls.

Marketing and communication uses may include sending transactional emails, service updates, policy notices, promotional communications where permitted, abandoned-cart reminders where permitted, and customer-satisfaction communications. Customers may opt out of promotional emails as described in this Privacy Policy.

6. Payment Information and PCI-Oriented Controls

Royal Peptide Labs uses third-party payment processors to process payment transactions. Payment information is transmitted to and processed by payment service providers according to their own security and compliance programs. The Company does not store complete payment card numbers, CVV codes, or full card authentication data on Company-controlled servers.

The Company may receive limited payment-related information necessary to confirm transactions, reconcile orders, respond to disputes, process refunds, and maintain accounting records. Such information may include transaction identifiers, authorization results, payment method type, last four digits of a card where available from the processor, tokenized references, fraud-review results, payment status, processor response codes, refund status, and chargeback records.

Royal Peptide Labs limits access to payment-related information to personnel and service providers with a legitimate business need. Payment-related records are used for transaction support, customer service, fraud prevention, accounting, dispute response, and processor communications. The Company relies on payment processors and ecommerce platforms to maintain payment-card security controls within their respective environments.

Customers should never send complete payment card information by email, chat, text message, or unsecured communication channels. If complete payment-card information is inadvertently provided to the Company through an unsupported channel, the Company may delete, redact, or otherwise restrict use of that information where feasible and appropriate.

7. Fraud Prevention, Manual Review, and Risk Controls

Royal Peptide Labs may use customer information, order information, technical information, and payment-related information to detect, prevent, and respond to fraud, unauthorized transactions, suspicious activity, policy violations, misuse of the website, chargeback abuse, and operational risk.

Orders may be subject to manual review before acceptance, fulfillment, or shipment. Manual review may consider billing and shipping information, IP address information, order history, transaction amount, failed payment attempts, address-verification results, customer communications, unusual purchase patterns, repeated refund activity, or other indicators relevant to transaction integrity.

The Company may delay, cancel, refund, decline, or request additional verification for orders that present elevated risk or create compliance concerns. These actions are intended to protect customers, prevent unauthorized transactions, reduce chargeback exposure, comply with processor expectations, and preserve responsible business operations.

Fraud-prevention records may be retained to support future transaction review, customer-service analysis, chargeback response, compliance documentation, and underwriting review. Such records may include order-review notes, fraud-screening results, communications, refund decisions, dispute documentation, and management approvals.

8. Cookies, Analytics, and Similar Technologies

The Royal Peptide Labs website may use cookies, pixels, tags, scripts, server logs, analytics tools, and similar technologies to operate the website, remember preferences, support shopping-cart functionality, measure website performance, improve user experience, analyze traffic, detect fraud, and evaluate marketing effectiveness.

Essential cookies may be used to maintain website functionality, shopping-cart operations, account login, security protections, fraud prevention, and payment-processing support. These technologies are necessary for core website services and may not be fully disabled without affecting website functionality.

Analytics cookies may be used to understand visitor activity, pages viewed, referral sources, website performance, device information, and aggregated usage trends. Analytics information helps the Company improve website usability, detect technical issues, and evaluate service quality.

Marketing cookies or similar technologies may be used, where applicable and permitted, to measure advertising performance, support retargeting, evaluate campaign effectiveness, or deliver relevant communications. Customers may be able to manage cookies through browser settings, device settings, platform tools, or website cookie controls where available.

Most browsers allow users to block or delete cookies. However, disabling cookies may affect shopping-cart functionality, account access, checkout, fraud-prevention tools, or other features required for ecommerce operations.

9. Marketing Communications

Royal Peptide Labs may use contact information to send transactional communications, service messages, order confirmations, shipping notices, refund updates, policy changes, customer-service responses, and other communications necessary to complete or support customer transactions.

Where permitted, the Company may also send promotional communications, product updates, educational content related to research-use products, customer-retention communications, or marketing messages. Customers may opt out of promotional emails by following unsubscribe instructions included in the communication or by contacting the Company.

Opting out of promotional communications does not prevent the Company from sending transactional or service-related communications, including order confirmations, shipping notifications, refund communications, legal notices, policy updates, security notices, or responses to customer inquiries.

The Company does not authorize marketing content that contradicts its Research Use Only position. Marketing communications are subject to Company review standards and may not promote products for human consumption, medical treatment, therapeutic use, diagnostic use, veterinary use, or cosmetic use.

10. How We Share Information

Royal Peptide Labs does not sell customer information as a primary business practice. The Company may share information with service providers, business partners, financial institutions, processors, shipping carriers, fraud-prevention vendors, analytics providers, communication platforms, and legal or compliance parties where reasonably necessary for business operations.

We may share information with payment processors and financial partners to process transactions, verify payments, prevent fraud, resolve disputes, process refunds, respond to chargebacks, maintain merchant-processing relationships, and support underwriting or compliance reviews.

We may share information with shipping carriers and fulfillment partners to prepare, ship, track, confirm, or resolve issues relating to customer orders. Shared information may include name, shipping address, telephone number, email address, tracking number, delivery information, and order-related details necessary for shipment.

We may share information with ecommerce, technology, website-hosting, analytics, customer-support, email, security, and operational vendors that help us operate the website, provide services, analyze performance, communicate with customers, detect fraud, maintain records, and improve operations.

We may disclose information when required or permitted by law, court order, subpoena, government request, regulatory inquiry, legal process, processor request, card-network requirement, fraud investigation, or when necessary to protect rights, property, safety, customers, employees, processors, financial institutions, or the Company.

We may share information in connection with a corporate transaction, such as a merger, acquisition, financing, reorganization, sale of assets, transfer of business operations, due diligence review, or similar transaction, subject to appropriate confidentiality and legal restrictions where applicable.

11. Service Providers and Business Partners

Royal Peptide Labs uses third-party service providers to support business operations. Service providers may process personal information only as reasonably necessary to provide services to the Company, unless otherwise permitted by law or by their own terms applicable to customer use of their services.

Service-provider categories may include payment processors, ecommerce platforms, website hosts, shipping carriers, fraud-prevention tools, analytics providers, email-service platforms, customer-support tools, cloud-storage providers, accounting providers, legal advisors, compliance consultants, auditors, and underwriting partners.

The Company evaluates service providers based on business need, reliability, security considerations, operational fit, and ability to support Company compliance expectations. Where appropriate, Royal Peptide Labs seeks to limit service-provider access to information necessary to perform the relevant business function.

12. Data Security Safeguards

Royal Peptide Labs implements reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, loss, misuse, or destruction. No method of transmission or storage is completely secure, and the Company cannot guarantee absolute security; however, the Company takes reasonable steps to reduce security risk.

Administrative safeguards may include access limitations, role-based permissions, employee confidentiality expectations, management oversight, policy documentation, incident escalation procedures, vendor review, and recordkeeping practices.

Technical safeguards may include password controls, secure website configurations, third-party payment processing, restricted administrative access, platform-level security tools, security monitoring, data-backup practices, encryption where provided by vendors or platforms, and use of reputable ecommerce and payment-processing systems.

Physical safeguards may include restricted access to business records, controlled storage of operational documents, limiting access to inventory and business systems, and maintaining reasonable procedures for handling printed or downloaded records.

Customers are responsible for maintaining the confidentiality of their own account credentials, devices, email accounts, and communications. Customers should notify the Company promptly if they believe their account or transaction information has been compromised.

13. Data Retention and Recordkeeping

Royal Peptide Labs retains personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, fraud prevention, chargeback response, legal compliance, processor requirements, underwriting documentation, dispute resolution, policy enforcement, and business continuity.

Retention periods may vary depending on the type of information, the reason it was collected, legal or contractual requirements, processor expectations, chargeback risk, tax and accounting requirements, and operational needs. When information is no longer reasonably necessary, the Company may delete, de-identify, archive, aggregate, or restrict access to the information.

Certain records may be retained even after a customer requests deletion if retention is necessary for legal compliance, fraud prevention, security, accounting, dispute resolution, chargeback response, processor requirements, enforcement of agreements, defense of legal claims, or completion of transactions requested by the customer.

Retention Guidance Table

14. Consumer Privacy Rights

Depending on the jurisdiction where a customer resides, the customer may have rights to request access to personal information, correction of inaccurate information, deletion of personal information, restriction of processing, portability of information, opt-out of certain data uses, withdrawal of consent where processing is based on consent, or appeal of a denied request.

To submit a privacy request, customers may contact Royal Peptide Labs using the contact information listed at the end of this Privacy Policy. The Company may need to verify the identity of the requester before processing certain requests. Verification may require confirming information associated with the customer’s account, order history, email address, billing information, shipping information, or other relevant details.

The Company will respond to privacy requests within the timeframe required by applicable law. If additional time is needed, the Company may notify the requester as permitted by law. The Company may deny or limit requests where permitted or required by law, including where retention is necessary for transaction completion, security, fraud prevention, legal compliance, accounting, dispute resolution, chargeback response, processor obligations, or protection of legal rights.

Customers may designate an authorized agent to submit certain requests where permitted by law. The Company may require proof of authorization and may require the customer to verify their identity directly with the Company before acting on an agent request.

15. California and State Privacy Notices

Residents of California and other states with consumer privacy laws may have additional privacy rights. These rights may include the right to know what personal information is collected, used, disclosed, sold, or shared; the right to request deletion; the right to request correction; the right to opt out of sale or sharing where applicable; the right to limit use of sensitive personal information where applicable; and the right not to be discriminated against for exercising privacy rights.

Royal Peptide Labs does not sell customer personal information in the traditional sense of exchanging personal information for money. Some state laws may define “sale” or “sharing” broadly to include certain advertising, analytics, or cross-context behavioral advertising activities. Where applicable, customers may exercise opt-out rights by contacting the Company or using available browser, cookie, or platform controls.

The categories of personal information collected by the Company may include identifiers, commercial information, internet or electronic network activity information, geolocation information derived from IP address, customer-service communications, payment-related information handled by processors, and inferences related to fraud or transaction review. The Company uses these categories for the purposes described in this Privacy Policy.

Royal Peptide Labs does not knowingly collect sensitive personal information for the purpose of inferring characteristics about customers. The Company does not request medical information, biometric information, precise geolocation, government identification numbers, or protected health information as part of ordinary ecommerce transactions. Customers should not submit unnecessary sensitive information to the Company.

The Company will not discriminate against customers for exercising applicable privacy rights. This means the Company will not deny goods or services, charge different prices, provide a different level of service, or suggest different treatment solely because a customer exercised legally protected privacy rights, except as permitted by applicable law.

16. Children’s and Age-Restricted Privacy

Royal Peptide Labs products and services are not intended for minors. The Company’s website, products, and services are intended only for adults who are at least twenty-one (21) years of age or the age required by applicable law, whichever is higher.

The Company does not knowingly collect personal information from minors. If the Company becomes aware that it has collected personal information from a minor without appropriate authorization, it will take reasonable steps to delete or restrict use of that information, subject to legal, security, fraud-prevention, or recordkeeping obligations.

Parents or guardians who believe a minor has submitted information to Royal Peptide Labs may contact the Company using the contact information listed below. The Company may request information necessary to locate and evaluate the relevant records.

17. International Users and Transfers

Royal Peptide Labs is based in the United States. If a customer accesses the website from outside the United States or submits information from another jurisdiction, the customer’s information may be transferred to, processed in, and stored in the United States or other jurisdictions where the Company’s service providers operate.

Data-protection laws in the United States or other jurisdictions may differ from the laws of the customer’s country or region. By using the website or submitting information to the Company, customers acknowledge that information may be processed in jurisdictions outside their place of residence, subject to this Privacy Policy and applicable law.

Where required by applicable law, the Company may implement appropriate measures to support international transfers, such as contractual safeguards, vendor review, or other compliance steps.

18. Third-Party Websites

The Royal Peptide Labs website may contain links to third-party websites, platforms, payment pages, shipping tools, social media pages, or other online services. This Privacy Policy does not apply to the privacy practices of third-party websites or services not controlled by Royal Peptide Labs.

Customers should review the privacy policies and terms of third-party websites and services before submitting information to them. Royal Peptide Labs is not responsible for the privacy, security, or content practices of third-party websites, services, or platforms.

19. Policy Changes

Royal Peptide Labs may update this Privacy Policy from time to time to reflect changes in business practices, website functionality, legal requirements, service-provider arrangements, underwriting expectations, or operational controls. Updated versions will be posted on the website with a revised effective date.

Material changes may be communicated through website notice, email notice, or other reasonable means where appropriate. Continued use of the website after an updated Privacy Policy becomes effective indicates acknowledgement of the updated policy.

20. Contact Information

Customers may contact Royal Peptide Labs with privacy questions, privacy requests, customer-service issues, or policy concerns using the contact information below:

Royal Peptide Labs LLC
Website: www.royalpeptidelabs.com
Privacy Contact Email: support@royalpeptidelabs.com
Customer Support Email: royalpeptidelabs@gmail.com
Mailing Address: P.O. Box 204, Lake Orion, Michigan 48361

When submitting a privacy request, please include sufficient information for the Company to identify the relevant account, order, or communication record. Do not include unnecessary sensitive personal information in emails or support messages.

21. Management Approval and Certification

This Privacy Policy has been expanded for public disclosure readiness and underwriting due diligence review. Management acknowledges that privacy disclosures must accurately describe Company practices and must be reviewed periodically to ensure continued alignment with business operations, service-provider arrangements, applicable legal requirements, and processor expectations.

The Company should review this Privacy Policy at least annually and whenever material changes occur to data collection practices, payment-processing arrangements, marketing technologies, service providers, customer-rights processes, or applicable privacy laws. Legal counsel should review this policy before publication or submission if the Company requires jurisdiction-specific legal advice.